Charitable Documentation

Learn how to make the most of Charitable with clear, step-by-step instructions.

Charitable Ambassadors [legacy]

This documentation applies to Charitable Ambassadors versions before 2.0. For the current documentation, see:

Charitable Ambassadors

Charitable Ambassadors transforms your website into a peer-to-peer fundraising or crowdfunding platform.

Installation

Installing Charitable Ambassadors is the same as installing any other Charitable extension. If you’re not sure how to do that, we recommend first reading our guide to installing Charitable extensions.

Creating the Ambassador Pages

Once Charitable Ambassadors is installed, you need to create two new pages. In addition, you should set up the login, registration and profile pages.

Campaign Submission Page

  1. Click Pages Add New.
  2. Inside the content area of your page, add this shortcode: [charitable_submit_campaign]
  3. Add a title to your page and click Publish.
Campaign submission form
The frontend submission form added with charitable submit campaign

My Campaigns Page

This creates a page that will be accessible to logged in users and allows them to see a list of their campaigns.

  1. Click Pages > Add New.
  2. Inside the content area of your page, add this shortcode: [charitable_my_campaigns]
  3. Add a title to your page and click Publish.
Fundraiser dashboard
The fundraisers list of campaigns added with the charitable my campaigns shortcode

My Donations Received Page

This creates a page that will be accessible to logged in users and allows them to see a list of donations they have received towards their campaigns.

  1. Click Pages > Add New.
  2. Inside the content area of your page, add this shortcode: [charitable_creator_donations]
  3. Add a title to your page and click Publish.

Update Charitable Settings

After creating all of these pages, you can go to the Charitable settings area to link each of them to their corresponding setting.

  1. Go to Charitable > Settings.
  2. Inside the General tab, scroll down to the Pages section. For each setting, select the page you just created. For the “Campaign Submission Success Page” section, choose a page that you would like your users to be redirected to after submitting a campaign.
  3. Click Save Changes.
Charitable page settings
Charitable page settings

Submission Form Settings

After setting up your pages, you can set up rules for your campaign creators.

  1. Still within the Charitable settings area, click on the Ambassadors tab.
  2. You will see settings like what is pictured below:
    Charitable Ambassadors settings page
  3. After updating your settings, click Save Changes.

Still have questions? We’re here to help!

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Improvement Payments

💳 New Braintree Features For Your European Donors

If your nonprofit serves international supporters, credit cards aren’t always their preferred way to give. With the release of the Braintree addon version 1.3.0, you can now empower your European donors with the payment methods they trust most.

What’s New:

🌍 Six New European Payment Methods: Seamlessly accept popular bank-based options like iDEAL (Netherlands), Bancontact (Belgium), BLIK (Poland), EPS (Austria), Przelewy24 (Poland), and MyBank (Italy/Portugal).

⚡ Frictionless Donor Experience: No manual card entries required. Donors safely authenticate directly with their own bank in a secure popup for lightning-fast contributions.

⚙️ Automatic Currency Sync: Skip complex configuration. The addon intelligently displays the correct local payment buttons based automatically on your site’s currency (EUR or PLN).

Ready to scale your global reach? Update to Braintree 1.3.0 today!

Campaigns New

⏳ Campaign Countdown: Drive Urgency and Lift Donations

Urgency is one of the most powerful tools in fundraising! Meet Campaign Countdown—a live, real-time timer built to turn procrastination into immediate generosity.

campaign_countdown_animation

What’s New:

⏱️ Live, Real-Time Urgency: Beautifully track days, hours, minutes, and seconds down to your campaign’s deadline w/ live-updating visual countdowns.

🎨 Tailored to Your Look: Choose between Boxed bordered tiles or a clean, single-line Inline display. Match your theme instantly with font and deep color controls.

🛠️ Place it Anywhere: Drop the countdown anywhere you like using the Campaign Builder field, a dedicated Gutenberg block, or a simple shortcode.

🚨 Smart Expiry Actions: Total control over the end state—choose to automatically replace the timer with a custom message, freeze it at zero, and more.

Improvement Migrations

↔️ Importing From GiveWP, Donorbox, GiveButter… even CSV!

Whether you’re migrating from another platform or consolidating your records, moving your data to Charitable is now faster and more flexible than ever. We’ve streamlined the process so you can bring over your entire fundraising history in just a few clicks.

🔄 Native GiveWP, Donorbox, & GiveButter Support: Switching from a major platform? Our dedicated migration tools handle the heavy lifting, automatically mapping your donors and donations directly into Charitable—no technical skills required.

📂 Universal CSV Import: Moving from a custom system or a specialized CRM? If you can export it to a CSV, you can import it here. Our smart mapping tool lets you align your columns to Charitable fields like names, emails, phone numbers, and addresses in seconds.

Instant Donor Profiles & Custom Tags: Automatically create rich donor profiles and bring in custom tags to keep your data organized. Segment and engage your supporters from day one with a clean, professional database structure.


Ready to make the switch?

Check out our GiveWP Migration Guide

Learn more about our Import Tools

Improvement Payments

💳 New Braintree Features For Your European Donors

With the release of Braintree addon version 1.3.0, you can now empower your European donors with the payment methods they trust and prefer, making giving seamless for international supporters.

🌍 Six New European Payment Methods: Support popular local options like iDEAL (Netherlands), Bancontact (Belgium), BLIK (Poland), and more to meet donors where they are.

⚡ Frictionless Donor Experience: These bank-based methods allow donors to authenticate directly with their own bank in a secure popup… no credit card numbers required.

⚙️ Automatic Currency Sync: No complex setup needed. The builder automatically displays the correct payment buttons based on your site’s currency (EUR or PLN), ensuring a relevant experience for every visitor.

Campaigns New

🖼️ Campaign Featured Images: Pro-Level Visuals Made Simple

With the new Campaign Featured Image setting in our visual builder, you now have a single, dedicated place to manage how your fundraisers look across your entire site and beyond.

🖼️ One Image, Everywhere: Set a primary thumbnail that automatically syncs to campaign grids, lists, and shortcodes—no more relying on layout order.

📱 Social Sharing Optimized: Easily upload images at the perfect size to ensure your campaigns look stunning and professional when shared on social media.

🔍 SEO & Accessibility Ready: Add custom alt text directly within the builder to improve search rankings and ensure your mission is accessible to every supporter.