Charitable Documentation

Learn how to make the most of Charitable with clear, step-by-step instructions.

Charitable Receipt Page Detection

How Automatic Receipt Page Detection Works

(Note: This is for Charitable Pro 1.8.10.5+).

When the “Donation Receipt Page” setting is set to “Automatic” in Charitable settings, the plugin automatically creates and manages receipt pages for your donations. This system works seamlessly with most WordPress themes, including both traditional (classic) themes and modern block themes.

In automatic mode, Charitable uses WordPress rewrite rules to create custom URLs like /donation-receipt/1234/ that display the receipt content without requiring you to create a physical page. The plugin handles all the technical details behind the scenes.

Themes That Work with Automatic Mode

At the time of writing (version 1.8.10.5), the following themes have been tested and work correctly with automatic receipt page detection:

Block Themes (Full Site Editing)

  • Twenty Twenty-Three – WordPress default block theme
  • Twenty Twenty-Four – WordPress default block theme
  • Twenty Twenty-Five – WordPress default block theme

Classic Themes (Traditional PHP Templates)

  • Astra – Popular multipurpose theme
  • GeneratePress – Lightweight theme
  • OceanWP – Multipurpose theme

These themes work because they properly support WordPress’s standard template hierarchy and content filters, allowing Charitable to inject the receipt content at the right time in the page rendering process.

Themes That Require Fallback Page Creation

Some themes have unique rendering systems that prevent automatic receipt page detection from working properly. When Charitable detects this issue, it automatically creates a fallback page to ensure receipts still display correctly.

Twenty Twenty-Two is a block theme that uses a different template rendering approach than later WordPress default themes. When Charitable tries to display a receipt page, the theme’s template system doesn’t properly recognize the custom receipt endpoint, resulting in a blank page.

Why it needs fallback: The theme’s block template system doesn’t correctly handle custom endpoints, causing the receipt content to not render. Charitable detects this and automatically creates a physical WordPress page with the [donation_receipt] shortcode, which the theme can then display properly.

Other documented examples at the time of this writing include YITH Wonder. YITH Wonder is a premium WooCommerce-focused theme with a custom page builder system. Similar to Twenty Twenty-Two, it has rendering quirks that prevent automatic receipt detection from working.

Note: When Charitable creates a fallback page, it automatically updates your settings to use that page. If you switch to a different theme later, Charitable will restore the “Automatic” setting if the new theme works with automatic mode.

Developer Filters

Charitable provides several filters that allow developers to customize the fallback page behavior. All filters are documented below with their default values and use cases.

charitable_receipt_fallback_enabled

Default: true

Purpose: Enable or disable the entire fallback page creation system.

When to use: If you want to completely disable automatic fallback page creation, perhaps because you’re handling receipt pages through a custom solution.

// Disable fallback page creation
add_filter( 'charitable_receipt_fallback_enabled', '__return_false' );

charitable_receipt_fallback_should_activate

Default: true

Parameters:

  • $should_activate (bool) – Whether fallback should activate
  • $current_setting (string) – Current receipt page setting (‘auto’ or page ID)

Purpose: Control whether the fallback system should activate when a blank page is detected. This gives you fine-grained control over when fallback pages are created.

When to use: If you want to prevent fallback creation in specific circumstances, such as during development or for certain user roles.

// Only activate fallback for specific themes
add_filter( 'charitable_receipt_fallback_should_activate', function( $should_activate, $current_setting ) {
    $current_theme = get_stylesheet();
    // Only allow fallback for specific problematic themes
    if ( ! in_array( $current_theme, array( 'twentytwentytwo', 'yith-wonder' ) ) ) {
        return false;
    }
    return $should_activate;
}, 10, 2 );

charitable_receipt_fallback_page_slug

Default: 'donation-receipt-page'

Purpose: Customize the URL slug for the fallback page that gets created.

When to use: If you want the fallback page to have a different URL structure, or if you need to match your site’s URL naming conventions.

// Use a custom slug for the fallback page
add_filter( 'charitable_receipt_fallback_page_slug', function( $slug ) {
    return 'receipt';
} );

charitable_receipt_fallback_page_args

Default:

array(
    'post_title'   => __( 'Donation Receipt', 'charitable-pro' ),
    'post_content' => '[donation_receipt]',
    'post_status'  => 'publish',
    'post_type'    => 'page',
    'post_name'    => $page_slug, // Set automatically
)

Purpose: Customize the properties of the fallback page when it’s created. This includes the page title, content, status, and other WordPress post properties.

When to use: If you want to customize the page title, add custom content before/after the shortcode, set a specific page template, or modify any other page properties.

// Customize the fallback page
add_filter( 'charitable_receipt_fallback_page_args', function( $args ) {
    // Change the page title
    $args['post_title'] = 'Your Donation Receipt';
    
    // Add content before the shortcode
    $args['post_content'] = '<p>Thank you for your donation!</p>' . "\n" . '[donation_receipt]';
    
    // Set a custom page template (if your theme supports it)
    // $args['page_template'] = 'custom-receipt-template.php';
    
    return $args;
} );

charitable_receipt_fallback_delete_on_theme_switch

Default: false

Purpose: Control whether the fallback page should be automatically deleted when switching away from a problematic theme.

When to use: If you want to clean up fallback pages automatically when they’re no longer needed. By default, pages are kept (but settings are restored to “Automatic”) so you can manually review or delete them.

// Automatically delete fallback page on theme switch
add_filter( 'charitable_receipt_fallback_delete_on_theme_switch', '__return_true' );

Debugging

If you need to debug receipt page issues, you can enable detailed logging by adding this to your wp-config.php file:

define( 'CHARITABLE_DEBUG_RECEIPT_PAGE', true );

This will log critical events like fallback activation, page creation failures, and theme switch handling to your WordPress debug log (requires WP_DEBUG_LOG to be enabled).

Summary

The automatic receipt page system works seamlessly with most WordPress themes. When a theme has rendering issues that prevent automatic detection, Charitable automatically creates a fallback page to ensure receipts always display correctly. Developers can customize this behavior using the provided filters, and the system automatically restores settings when switching themes.

Still have questions? We’re here to help!

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💸 Introducing Tiered Rates for Fee Relief: Match the Ask to the Gift!

Fee Relief asks your donors one short question at checkout: would you like to cover the processing fee on this gift? Until now that question used a single rate for every donation on a gateway, so a $10 gift and a $500 gift were asked for the same percentage. Fee Relief 1.3.0 lets you set as many donation bands as you like, each carrying its own rate. Why this is important:

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  • 🛑 An optional ceiling: A Maximum fee field stops any donor being asked for more than a number you choose, however large the gift.
  • 🔌 Set per payment gateway: Stripe can run on four bands while Windcave and Payfast stay on a single rate, because bands belong to a gateway and not to your whole site.
  • 🛡️ Nothing changes until you say so: Your current rates stay exactly as they are until you switch Use Tiered Rates on under Charitable » Settings » Advanced » Fee Relief.

Check out our announcement here.

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  • 📈 Every figure has a trend: Pick a period and the tiles and the chart move together, with each total shown against the previous period.
  • 🗓️ Charts that stay readable: Short ranges group donations day by day, while longer ranges group by week or month, so a full year reads as a curve instead of a flat line.
  • 🔀 Compare any 2 periods: Not just consecutive ones, so you can ask how this December did against last December. That matters because fundraising is seasonal.
  • 📤 Export the whole summary: Send the full overview out as CSV or PDF, ready for a board pack or a funder report.
  • 🎯 Score your setup for free: Have your fundraising setup scored, so the one change worth making next is the one you can see.

Check out our announcement here.

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🎟️ Introducing Charitable Events: Sell Tickets Inside Your Campaigns!

Most nonprofits sell event tickets in one tool and collect donations in another, which leaves two sets of reports and a manual match at the end of the year. Charitable Events brings both together, selling tickets through the same donation forms and payment gateways you already run in Charitable. Why this is important:

  • 🎟️ Every ticket is a donation: Ticket sales run through the gateway you already use and count toward the campaign goal, with everything managed under Charitable » Events.
  • 📱 QR check-in from any phone: Each attendee gets their own QR code on the receipt, and volunteers scan at the door through a check-in link that needs no WordPress account.
  • 🧾 Receipts ready for tax time: Give each ticket type a fair market value, and Charitable puts the correct tax-deductible amount on every donor receipt.
  • 📋 Attendee details at checkout: Ask every guest for a meal choice, shirt size, or access needs, with a separate attendee record created for each ticket.
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Check out our announcement here.

ai New

🚀 Unleash AI Power in Charitable!

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  • 🛡️ Safety and control by default: Write access stays strictly off until turned on in Charitable » Tools » AI MCP, keeping read-only reporting safe by default.
  • 📜 Full audit logging: Every change made by an AI assistant is tracked under Charitable » Tools » Logs, so you always know who (or what) updated your site.

Check out our announcement here.

Improvement Payments

💰 Accept Recurring Donations with Windcave and Charitable

A donor sets their gift up once on Windcave’s secure payment page, and Charitable bills every renewal after that on schedule. Why this is important:

🏦 Organizations banked in New Zealand or Australia: monthly giving on the gateway your bank already set you up with, with no second processor to onboard.
⛪ Churches taking regular tithes and offerings: congregants set their own schedule once, which is the simplest way to launch recurring church giving without a separate platform.
🌏 Groups with donors in several currencies: Windcave handles more than 20, so a supporter can give in the currency they actually hold.
📅 Operating funds rather than one-time campaigns: switch on Recurring Only mode and the one-off option disappears, so every gift to that campaign is a subscription.
🧾 Teams with no developer on staff: 3 sets of credentials pasted into a settings page, and no code anywhere.

Check out our announcement here.